We are so sorry to hear that. Please make sure you’ve got an account with us and that you are using the correct email address to log in. You no longer need to remember a password as you will receive a new code to your email address with each login, s
Firstly, find the items that you want to purchase. Using the search box at the top of the page, simply type the product name, product reference number, or phrase you are looking for. E.g. “Christmas Cards”. You can also narrow your search by using th
To apply a promo or discount code:. • Proceed to checkout and enter your code in the Discount code or Gift Card box. • Click Apply to see your new total before finalising your order. • Only one code can be used per order. If you’re having trouble ent
Once all required items have been added to your bag, you should navigate to the bag icon in the top right of the screen. From here you can check over your order before selecting ‘Checkout’.
If you are using an Express Checkout method to place your order, select the desired payment option and you will be taken to a new page to complete payment. IF PAYING BY CARD follow the steps below:. Firstly, enter your email address. You also have th
After placing your order, do not close the web page. Your bank will usually send you a security code at this point in the process. The bank will let you know if they will send an email, a text or require you to verify with your banking app. You then
It is not possible to change or add to an online order once you have checked out, but it may be possible to cancel an order if you promptly call our Customer Service team on 0330 124 2668. This also applies to post or phone orders. For all orders, it
Adding items to your order. Firstly, find the items that you want to purchase. Using the search box at the top of the page, simply type the product name, product reference number, or phrase you are looking for. E.g. “Christmas Cards”. You can also na
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