Why have I not received my order?Updated 4 months ago
Orders placed by 2pm should be despatched within 24 hours and arrive within 3-5 working days (Please note for delivery to Northern Ireland, highland, island or rural postcodes, delivery may take up to 7 working days).
At busy times, such as Christmas, orders may take a little longer. If you ordered online, you will have received an order confirmation email. This has a tracking link so you can track your order. However, if you would like us to give you an update on the status of your order please:
Email [email protected]
Or call 0330 124 2668 and we will be glad to check the status of your order. Calls to this number are charged at normal UK landline rates.
If you still haven't received your order after 2 weeks, please call us at 0330 124 2668 (8am-8pm Monday-Friday).